Frequently Asked Questions
Find quick answers to common questions about trading, accounts, security, and more. Can't find what you're looking for? Contact our support team.
General Questions
How do I create an account?
Click the "Sign Up" button, provide your email address, create a secure password, and complete the verification process. Account approval is typically instant.
What documents do I need for verification?
You'll need a government-issued ID (passport or driver's license) and proof of address (utility bill or bank statement) dated within the last 3 months.
What are your trading hours?
Stock markets follow exchange hours, Forex is available 24/5, and Cryptocurrencies can be traded 24/7. Commodities have specific trading sessions based on the product.
Trading & Fees
What are your commission rates?
Commission rates vary by asset class. Stocks start at $0.005 per share, Forex spreads start from 0.8 pips, and Crypto trading fees are 0.1% per trade. View our complete fee schedule for detailed pricing.
How do deposits and withdrawals work?
Deposits are instant via bank transfer, credit card, or cryptocurrency. Withdrawals typically process within 1-3 business days for bank transfers and instantly for crypto.
Do you offer demo accounts?
Yes, we offer free demo accounts with $10,000 in virtual funds to practice trading strategies risk-free.
Security & Support
Your security is our top priority. Learn about our protection measures and support options.
How secure is my account?
We use bank-level security including 2FA, biometric authentication, and SSL encryption. 95% of assets are stored in cold wallets with multiple backups.
What if I forget my password?
Use the "Forgot Password" feature on the login page. You'll receive an email with instructions to reset your password securely within minutes.
Additional Help Resources
Explore our comprehensive help resources including tutorials, guides, and video walkthroughs.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues.
Ready to Start Trading?
Join millions of users who trust Bitcyrpto for their trading needs. Get started today with our secure and intuitive platform.